I purchased a round-trip ticket (ticket no 2352216228534) from Turkish Airlines for Stuttgart to Ankara. After traveling to Ankara, my return ticket was changed without my knowledge. Since I couldn't get a resolution from customer service and couldn't stay in the hotel any longer, I had to buy a new ticket for the next day to return to Stuttgart. Today marks the 12th day, and my complaint is still under review with no resolution in sight.
The only thing customer service did was to create an urgency record. Moreover, I was informed that I would need to pay an extra 360€ if I wanted to use the changed ticket for another flight. This is truly unbelievable. If I had listened to customer service, I would still be waiting in Ankara. This situation is not befitting of a company like Turkish Airlines. It looks like I'll have to take this to court.
We bought round-trip tickets for my wife for March 20 (Munich-Istanbul) and April 13 (Istanbul-Munich) using a €480 travel voucher we received, paying only €230. Due to an emergency, we needed to change these flights to a week later. However, this is where the nightmare with Turkish Airlines custome...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
I called Turkish Airlines customer service to arrange my flight ticket from Istanbul to Sirnak on October 27, returning on November 2. I wanted to change the ticket to Mardin. During the process, the outbound flight was ₺700 and the return flight was ₺500. I asked customer service if I could cancel ...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
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