I purchased round-trip tickets to Sharm El Sheikh for the period between May 31 and June 7. Based on these tickets, I made hotel reservations, domestic flight bookings, company leave arrangements, and hospital appointments. Today, I received an SMS informing me that my return flight has been canceled. A change to my ticket is being requested. If I postpone my ticket by one day, the hotel charges an additional fee of ₺7,000-8,000. Naturally, I requested Turkish Airlines to cover this cost. However, they informed me that they could not respond to this demand. As an alternative, I suggested staying at one of their partner hotels for that night, but this was also denied. Essentially, they expect me to either leave my vacation a day early, incurring an additional loss of ₺10,000-12,000, cover the accommodation costs myself due to the cancellation, or spend the night at the airport. I am being inconvenienced by Turkish Airlines, a globally trusted airline that I believed would not cause such issues. The only response I received was a flat refusal. I cannot accept this; everyone else can stay at Turkish Airlines hotels and receive compensation, but when it comes to me, they simply say, 'Sorry, we informed you.' This is unacceptable. I will be escalating this issue to all relevant authorities, the Consumer Arbitration Committee, and subsequently, the Consumer Courts to recover my expenses. I urgently need a response to plan accordingly, but I am not receiving any.
I purchased round-trip tickets from Istanbul Airport to Sharm El Sheikh via THY for the period of July 2-10. We arranged our holiday plans, obtained leave, and paid for hotel expenses. Two weeks before our vacation, our outbound flight was canceled. They offered options for ticket change or cancella...
My flight with Turkish Airlines for 3 people on July 9th, Istanbul 02:10 - Egypt Sharm El Sheikh 04:50 was canceled. All flights during these hours were canceled, and although it wasn't our fault, we accepted an earlier flight but are still facing issues. I paid extra to fly with Turkish Airlines to...
Hello, we were victims of Turkish Airlines and their Customer Service. I booked 5 tickets from Istanbul to Sharm El Sheikh for both ways via a website specializing in this business. I added those flights to my Turkish Airlines application. After a few days, I received a message that our first flight...
I bought a ticket from Turkish Airlines for a return trip from Kars to Istanbul on December 19, 2023, for 2 people. All hotel expenses for the days we would spend in Kars were already paid. On December 8, I received an email stating that the flight was postponed by exactly 1 day. Email: Due to oper...
I purchased a round-trip ticket from Turkish Airlines for Vienna, scheduled for December 8-13. The night before the departure, six hours before the flight, I fell ill and had to go to the hospital, so I couldn't cancel my outbound flight. However, I still had my return flight. Two days later, I felt...
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