Turkish Airlines
On November 11, 2023, during the 13:15 Kastamonu-Istanbul flight, we experienced approximately 2 hours of turbulence due to adverse weather conditions. I was seated in row 14 and had to assist an elderly woman who became distressed due to the prolonged shaking of the plane. I called for assistance, and eventually, a flight attendant arrived, but she was very young and inexperienced. She only asked the passenger if she was using any medication. I calmed the passenger down by giving her a wet wipe and tissue. The flight attendant just sat in the adjacent seat and watched me. Later, a passenger seated in 16F also became unwell. The plane was small and shaking excessively. I helped this passenger too by providing a tissue and a wet wipe. Meanwhile, a passenger in the front rows was complaining, and the flight attendant's response was quite interesting: 'The weather conditions outside are very bad, can't you see?' I thought to myself, 'Open the window so we can see,' but we were thousands of feet in the air. The flight attendant could have calmed the distressed passengers by explaining, 'Due to adverse weather conditions...'
Turkish Airlines fell short in this situation. They are employing staff who lack knowledge and experience.
Sema O***
Today, November 11, 2023, my flight from Kastamonu to Istanbul Airport was scheduled for 13:15. The flight started 10-15 minutes late even before it began. While we were waiting, the staff member said the delay was normal due to the late arrival of the plane, which I found to be an unreasonable expl...
On 09.09.2023, the Turkish Airlines flight scheduled to depart from Istanbul Airport to Erzincan at 13:10 was delayed for 2 hours. Passengers were boarded at 12:45 and kept waiting inside the plane until 15:14. Despite being a frequent flyer with Turkish Airlines for years, this was my first experie...
On 04/09/2023, I had a flight with Turkish Airlines scheduled for 23:00. The flight was delayed, and I was rescheduled to fly from Samsun to Istanbul at 00:05, despite a flood warning that day. I arrived 38 minutes before the flight instead of the required 45 minutes, and as a result, I was not allo...
I wanted to write here due to Turkish Airlines' indifference and irrelevant explanations. On May 24, 2024, we had an 08:35 AM Adana-Istanbul flight. Our flight was delayed by 3 hours and 30 minutes, citing weather conditions due to 1 hour of rain. However, other airlines operated their flights witho...
On 02.09.2023, a day before the flight, I checked in my 70-year-old mother for Turkish Airlines flight TK 208 from Istanbul to Singapore, selecting seat 15E. Despite this, her seat was changed to a middle seat. My mother is overweight and has circulation problems, causing her feet to swell during lo...
Comments