Horrible communication from customer service representatives.
Do you really think these customer service representatives can solve people's problems? Every time you try to reach someone, you wait at least 10 minutes on the phone. When you finally get through, you struggle to communicate with people who mumble and are hard to understand. I noticed a typo in my last name while checking in for my flight at 6:50 AM today, which I had booked the night before at 9 PM. When I called for help to correct it, they first told me to write feedback and then provide the feedback number to the customer representative. They said they would get back to me after the process was queued. I wanted to cancel the ticket, but they said to wait for the process first and if there was no response, then they would cancel the ticket because the system requires customer service approval for cancellation. It's 9:10 AM now - the flight was 3 hours ago, and I still haven't received an email about the issue. Excellent assistance, thank you.
Despite urgently submitting my feedback with reference number 932066 to Turkish Airlines three times, I have not received a response. With only 3-4 hours left before the flight, they have not even addressed a simple issue like correcting my name. Is the feedback system designed to stall people and a...
About a week ago, I bought a ticket for myself, my 16-year-old daughter, and my 16-month-old baby. We had a flight the next day. Due to my father's and my own health issues, we couldn't make the flight. They put my ticket on hold. After sending the necessary documents, I've been talking to customer ...
While purchasing tickets from Chicago to Istanbul for my employees, I mistakenly entered the wrong surname for one of them and noticed it only after completing the purchase. There were 23 hours left until the flight when I realized the mistake. When I called customer service, they told me I could co...
Customer service is absolutely mocking people, they are never solution-oriented, and they have no intention of resolving issues. Their strategy is purely dismissive. Due to a system update error during my ticket change, I paid ₺32,000 to change my ticket from June 20 to June 23, but my ticket still ...
Turkish Airlines still fails to stand behind its customer service representatives. Despite trying to reach out through various channels, no one has contacted me or addressed my issue. Being the best airline in the world doesn’t mean having automated and generic responses from customer service repres...
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