On 03.07.2023, our flight tickets for the Konya-Istanbul route for 4 people were canceled without any notification. Hours before the flight, I checked the app to confirm the details and found out that the flight was canceled and we were redirected to a different flight at a different time. To catch our Istanbul-Chicago flight, my spouse, our two children (aged 1.5 and 4), and I faced significant financial and emotional distress. Due to the holiday return period, we couldn't find bus, plane, or train tickets. My spouse and children had to travel by private car, while I had to travel to Istanbul on a bus in the assistant's seat with our luggage. Upon arriving at Istanbul Esenler, I took a taxi to the airport. The stress and the cost of this process were extremely exhausting for us. I have sent multiple emails to Turkish Airlines but have not received a clear response regarding the situation. Turkish Airlines claimed that they had sent SMS and email notifications about the flight cancellation but failed to provide proof when requested. I demand immediate compensation for the financial and emotional distress we experienced and proper action to be taken. If not resolved, I will continue with the complaint process. THY feedback code: 8934354
Hello, on Monday, December 11, 2023, after completing our check-in for the 20:30 Chicago-ORD flight, we boarded the plane. We waited on the plane for 2 hours without any information, and then we were evacuated to the gate area due to a malfunction. After waiting for about 2 hours in the gate area, w...
On 06.08.2023, I purchased three tickets for my wife, daughter, and mother-in-law for the EDO-IST route scheduled on 13.08.2023. The PNR for this booking is: tzbvwj. Subsequently, on 10.08.2023, just 3 days before the flight, we received an SMS from Turkish Airlines informing us that the flight was ...
I purchased tickets for a family of three from Turkish Airlines for a Konya-Istanbul round trip (departure on January 18, 2024, and return on January 30, 2024). Our flight scheduled for 9:50 AM on January 18 was canceled at 4:18 AM, which we only discovered when we woke up to head to the airport. Si...
I was scheduled to travel from Izmir to Istanbul on Turkish Airlines flight TK2333 at 18:55 on 15.11.2023. However, without any apology, the agency from which we purchased the tickets informed us that the flight was canceled and we were moved to the 21:10 flight. We arrived at the airport 4 hours ea...
On January 21, 2024, at 14:05, the Istanbul-Kahramanmaras flight by Turkish Airlines was canceled and rescheduled to 14:55. I left my wife and 3-year-old daughter at Istanbul Airport and headed back to Kirklareli. When I reached Pinarhisar, I received a message that the flight was canceled. I starte...
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