I requested a ticket refund on May 7th, but Turkish Airlines (THY) credited the amount to their own app as TK Wallet instead of reimbursing it to my credit card. Even after submitting written feedback forms and explaining the situation to customer representatives multiple times over the phone, the amount has not been refunded to my credit card. Hello, I would like to request a refund to my credit card, please.
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t...
Hello, On January 31, 2024, I completed the refund process for my Turkish Airlines flight ticket and requested that the refund of 9,931.17 TRY be credited to my TK Wallet. However, the email I received indicated that the refund method was set as my credit card (attached file). Upon checking my bank ...
I purchased an Anadolu Jet flight through the Turkish Airlines application. Later, I canceled my ticket to buy another one and agreed to have the cancellation fee transferred to my TK wallet instead of my credit card, as I intended to purchase another ticket. However, as of April, I learned that Ana...
I've complained several times about a problem with my Turkish Airlines loyalty points, but I've received no response from customer service because they don't respond to feedback. I made a hotel reservation and paid for it using the Turkish Airlines (THY) app. My stay was nearly 45 days ago, but the ...
I purchased a Turkish Airlines ticket with the reservation code UA2EZH and paid for it by credit card on 20.11.2025. I canceled this ticket on 21.11.2025 and clearly requested that the amount I paid be refunded to the same credit card. However, I was later informed that the refund was not issued to ...
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