On March 23, 2024, I purchased a ticket worth ₺1669.93, which I had to cancel on April 11, 2024. As a result, ₺1200 (a reduced amount) was refunded to my TK wallet. On May 26, 2024, while trying to make a transaction on the website, my wallet was somehow deleted, and when I reloaded it, my balance was zero. I contacted customer service immediately after experiencing the issue. They asked me to fill out a feedback form, which I did, but the response I received was that they couldn't help. I sent another form to appeal the response and received a similar reply: 'The balance in the closed wallet is zeroed out.' This is fundamentally wrong. Even in closed applications, data loss does not occur when the application is reloaded. Not only did I not receive the ₺1200 refund I paid, but I also couldn't use my money points for flights, effectively donating ₺1200 to the system. I received no service and spent more time, effort, and money trying to resolve this issue with THY customer service. The TK wallet application essentially nullifies a person's money, which is not expected from a large company like THY. I believe it is a significant mistake that there is no compensation for this error. Despite repeatedly voicing my issue, I couldn't resolve it with customer service, so I am seeking a solution through different platforms. I urgently request an immediate resolution to this problem. I want a full refund of the payment made with my credit card.
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t...
Hello, On January 31, 2024, I completed the refund process for my Turkish Airlines flight ticket and requested that the refund of 9,931.17 TRY be credited to my TK Wallet. However, the email I received indicated that the refund method was set as my credit card (attached file). Upon checking my bank ...
I purchased a ticket through the THY app on November 14, 2023, for a flight from Istanbul to Thessaloniki on November 29, 2023, with a return on December 5, 2023. I made a payment of 5,854.80 TL using my bank card through the same app. Due to work commitments, I had to cancel these flights on Novemb...
THY lost my ticket, and I had to purchase a new one for ₺12,500. I had two tickets for the Malta to Istanbul flight on January 12, 2024, evening. Despite boarding the plane with both tickets, I was not allowed to check in for the January 21, 2024, morning flight. They claimed there was an error indi...
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