On April 13, 2024, in Istanbul, while boarding flight 0960 to Ercan, we were denied entry by Ms. N***. Instead of explaining the situation politely, we were treated very disrespectfully. I am very curious about how we were not allowed to board after passing through the boarding pass and passport control. Despite having return tickets, we were insistently and disrespectfully asked to purchase new return tickets from Turkish Airlines.
We have been traveling to Cyprus for 12 years and have never encountered such a situation. I even called the call center, explained my issue, and they were also surprised. We had to go and buy new tickets at the airport. To clarify, we bought return tickets from Cyprus, not departure tickets.
Now we have two return tickets from Cyprus, and the funny thing is, when we went to the Turkish Airlines main office in Cyprus, they told us that we needed to resolve it at the Istanbul airport, and they couldn't do anything or provide a refund. If they can't do anything, why have a main office? We experienced consecutive inconveniences caused by Turkish Airlines, and we are really very upset about this situation. Even if I can't find another airline ticket, I will not choose Turkish Airlines again.
Hey, on the night of October 28, 2023, the Cyprus flight got canceled for no reason. When we called customer service, they said we should go to the airport and try to get standby tickets for different flights. We traveled from Tekirdağ to the airport, waited for 5 hours, and at 06:50, the staff told...
I experienced disrespectful staff and negligence from Turkish Airlines on January 2, 2024, during flight TK2677 at 17:50. The flight departed late, and upon landing, we were kept waiting inside the plane for an extended period. I had a connecting flight with ticket number TK2342. Despite having 10 m...
On January 16, 2024, I had a flight ticket with Turkish Airlines from Istanbul Airport to Antalya Airport at 13:45. At 13:23, we were in front of gate G5(A), and there was no staff there. Later, a staff member from the adjacent gate came and mockingly said, 'Your plane has left,' and insulted us. We...
I purchased a same-day round-trip ticket from Turkish Airlines to Cyprus. The ticket, costing around ₺4500, was for a departure at 13:20 and a return at 20:55 on 24.10.2023. Despite arriving at the airport at 12:00, I was constantly redirected from one counter to another, faced unanswered questions ...
I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady ther...
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