Disembarkation Issue of Business Class in Turkish Airlines Flight

Seda
December 27, 2023 7:37 PM1

Even though business class tickets cost at least four to five times more than economy tickets, I make an effort to purchase a Turkish Airlines Business Class ticket due to work commitments. I allocate budget and time in advance to ensure a comfortable and fast journey. Since the pandemic, in-flight services have improved, and I have had no issues with lounge access, staff approach, or check-in. However, problems start once the plane lands. Our main goal is to disembark and reach our destination quickly, but due to pre-disembarkation procedures and courtesies, it feels like we deviate from this goal. On larger planes, there's usually no issue as the business section is separate; however, on smaller planes, it turns into a nightmare. As soon as the wheels touch the ground, economy passengers from the fifth or sixth row try to push forward. On my last Ankara-Istanbul flight, I checked in at the fourth row to keep the seat next to me empty. There were a total of six or seven passengers in business class. As I was about to stand up and retrieve my belongings from the overhead bin, passengers from behind started pushing forward, saying they felt cramped. I said something but didn't want to start a fight. However, I paid five times more to disembark first. Eventually, I was pushed so far back that a passenger from economy class, trying to get their luggage from the overhead bin, dropped their suitcase on me. I can assert my rights and raise my voice on the plane, but I am writing here to avoid having to do that. This is not a class discrimination post; it is a claim for rights. Just as front rows in economy class are paid for and extra is charged for the seat, passengers from the fifteenth row should not rush to the front and crowd around those who paid for priority. Disembarkation should be orderly; those who want to disembark first should invest time or money and make an effort in advance. My request from Turkish Airlines is to coordinate the disembarkation process. Instead of closing the curtain during meal service, organizing our disembarkation would be more appropriate. Otherwise, passengers might clash and have to defend their rights, which could lead to fights. I will start a fight next time if this happens again. When the disembarkation order is disrupted, these people also board the Business shuttle, being rewarded for pushing ahead. After overcoming all these issues and finally disembarking, there is at least a forty-five-minute wait for luggage. 'Priority' tagged luggage inexplicably arrives last. In summary, privileged service should not be like this. You can keep your lounge and meal service; I demand that you properly organize boarding and disembarkation.

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