Delay in In-Flight Service Distribution on Turkish Airlines Flight TK 2011
I traveled with THY on Monday, September 4th, on flight TK 2011 from KAYSERI to ISTANBUL. As a passenger in seat 16C (customer Ali K***, having worked for many years as a senior executive at Middle Anatolia Inc. and currently consulting in planning and production processes for a garment company), I want to start my complaint by stating that I am not after a sandwich.
After the plane took off, the service distribution started from both the business class and the rear seats. Due to the slow pace of the service staff, the service reached rows 16, 17, and 18 when we were probably over Bilecik. However, the staff mentioned that the sandwiches were finished and only distributed drinks. While 8-10 people were waiting for sandwiches, the staff member who was distributing the service started collecting trash with gloves on, without considering the remaining passengers. I told the staff member that this was a management mistake and asked why the remaining sandwiches were not brought. He said another colleague would bring them, and the sandwiches arrived 10 minutes later when the plane was over Gebze. I told the other staff member who brought the sandwiches that it was too late to eat them as the plane was preparing for landing and that such a service delay did not suit THY's culture, vision, and mission. I returned the sandwich.
I even told the cabin chief about the incident upon exit, and when he said he was aware, I pointed out that there must be a management mistake in the 7-8 unfulfilled tasks. When I mentioned that I would provide this feedback, he seemed relieved, as if he didn't care. Perhaps they think everyone will buy tickets from THY anyway. If this situation is not corrected, I believe THY will be the one to lose. If there is a foreign company, it will be my preference.
Ali K***
Passenger in seat 16C on flight TK 2011, aircraft 321
