14 of Us All Missed Istanbul-Van Flight Due to Check-In Delay, Seeking Compensation
On June 17, we purchased 14 tickets for the Istanbul-Van flight. On the specified date, we went to the airport to proceed with our flight. At check-in, the staff noticed we were a family and said, 'Since you are a family with children, we cannot assist you here. Let's help you at the counter.' We handed over the IDs of all 14 people to the lady processing our tickets. The process was done family by family. For one family of four, the process was completed for three members, but we were told the fourth member's process would be done later. Our first process started at 14:22, and the last one at 14:32, completing the process for 11 people. Without informing us, the staff left her position and when she returned, she stated that it was within the last 45 minutes and that no further processing could be done. We asked what we could do and were directed to various places. Unfortunately, we missed our 15:15 flight. As a final solution, we were put on standby for the next flight, but of course, no confirmation came. If we could be put on standby, why weren't we put on standby for our original flight? Why were we subjected to inconvenience when initiative is often used in such situations? We claim that our ticket was burned due to the staff's actions and request compensation for our financial loss.
