Turkcell claimed that it was never stated I would only pay ₺92 without mentioning the new line fee. They also said the line was registered as a child line, which could be canceled anytime without any fees. It has been a month now, and I want to cancel my line, but I am being charged for a new line fee. I was misled by the representative, who never provided full and transparent information regarding these charges. Even though I carefully asked for all costs involved, they failed to explain the new line fee clearly. The representative never mentioned this fee, and even when I asked for the total cost, they assured me that the line was free and could be canceled whenever I wanted. I request that my line be canceled without any charge. I also expect compensation for the inconvenience and misleading information.
I submitted a request to switch my Turkcell line to prepaid, but they didn’t process it. I called customer service a second time to cancel the request immediately, and they told me another department would call me. I asked to be transferred directly, but they didn’t connect me. I told them to create...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination / cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
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