I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, stating:
"Your bill dated 10.01.2025 is ₺243.84, with a due date of 21.01.2025. Charges: Package ₺29.84 | Other Fees ₺214.00."
This charge is completely unjustified, as I was explicitly told there would be no penalties. I urge Turkcell to honor their promise and resolve this issue for both of my lines immediately. Otherwise, I will escalate this matter through legal channels.
I started using a Turkcell line with the number 507 *****69 on February 27, 2025, but I wasn’t satisfied with the call quality or internet performance...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
I canceled my Turkcell postpaid line on August 4, 2024, and paid all my outstanding debts. Despite this, after the cancellation of my line, a new bill of ₺208 was issued for the August 2024 period. When I contacted customer service, they stated that this amount was due to usage charges until the lin...
In December 2022, Turkcell Corporate sent a field team to renew our contracts, promising X reductions if we subscribed to ten lines, each with its own quota. Despite our lack of necessity, they persuaded us and agreed to a payment of roughly ₺900. However, in January 2023, we received a bill for alm...
Comments