On the invoice issued on August 10, 2025, for my Turkcell postpaid data line, the full amount of an internet package I did not use was charged to my plan. My bill shows an amount of ₺1,115, and I have been billed for a service I never used. I contacted customer service three times regarding this matter. In my first two calls, I was told that the fee would not be charged, and I pointed out that this was clearly evident in the call records. However, during my third call, I was informed that the fee would not be canceled, and I received a negative response. At this moment, I have not yet paid the bill. I request that the charge for the unused service be canceled and that the ₺1,115 bill amount be removed. Otherwise, I will file a complaint with Presidential Communication Center and pursue my rights through legal channels.
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
On October 13, 2025, an incorrect charge of 3,420₺ was applied to my Turkcell postpaid line, and my line was subsequently disconnected. I have experienced a similar issue before, and this is the second time it has happened. I contacted customer service to dispute the charge, but I received a negativ...
I canceled my Turkcell postpaid line on August 4, 2024, and paid all my outstanding debts. Despite this, after the cancellation of my line, a new bill of ₺208 was issued for the August 2024 period. When I contacted customer service, they stated that this amount was due to usage charges until the lin...
I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination / cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change...
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