Turkcell Renewed My Contract With Double the Price Without My Knowledge
After my contract expired, Turkcell renewed it without notifying me, implementing a substantial price increase without my consent. I only discovered the renewal after noticing a significant change in my bill, which left me feeling misled and exploited. Despite reaching out to customer service, I received vague and unhelpful responses that offered no real solution. This is not the first instance of such practices, as I have previously encountered similar tactics intended to entrap customers legally. It’s deeply concerning that such a large telecom provider continues to operate with seemingly no accountability. I urge the government to take legal action against this company.
Dear Customer, In all the campaigns we conduct, our aim is to offer advantages that will satisfy our customers. We continuously update our campaigns and tariffs by considering your expectations. Each of our campaigns is presented with specific setups, and only customers who meet the conditions can apply to benefit. In this context, you will be informed via SMS if your annual subscription expires. The non-discounted price of your current package will be reflected on your bill. You can review our special campaigns for you. Sincerely, Turkcell
