After my contract expired, Turkcell renewed it without notifying me, implementing a substantial price increase without my consent. I only discovered the renewal after noticing a significant change in my bill, which left me feeling misled and exploited. Despite reaching out to customer service, I received vague and unhelpful responses that offered no real solution. This is not the first instance of such practices, as I have previously encountered similar tactics intended to entrap customers legally. It’s deeply concerning that such a large telecom provider continues to operate with seemingly no accountability. I urge the government to take legal action against this company.
Without my permission, Turkcell renewed my contract and raised the price by 150₺. They wouldn't cancel it when I contacted to tell them about it. I don't get how a business can act this way after I made it plain that I didn't want the renewal. Their customer service makes it seem like they don't car...
I had been a long-time Turkcell user, but after my contract expired, I switched my mobile operator from Turkcell to Vodafone. I always paid my bills on time and expected a smooth transition after the contract ended. Unfortunately, at the end of my contract, Turkcell added an extra charge to my final...
Being a long-time customer of Turkcell, I am extremely disappointed with their consistent annual increases in prices. Now, as my contract approaches renewal in May, they're suggesting a significant increase for my current plan, which would require me to switch to a more expensive option. This outra...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
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