On October 24, 2025, a number transfer and subscription process was initiated for my line 5326****59 without my knowledge or consent. Although I was completely unaware of this situation, I had to personally visit both Turkcell Corporate and Vodafone Corporate stores and spend my entire day trying to cancel the process. Despite calling customer service multiple times, I received no assistance or solution. As a result of this incident, I was unable to use my line for an entire day, which disrupted my work. If I hadn’t devoted the whole day to resolving the issue, I could have lost my number entirely. Moreover, I have lost significant trust in Turkcell due to its inability to protect my personal information in digital systems, and I am deeply disturbed by this situation. I request a written apology from Turkcell and financial compensation for the inconvenience I have suffered. Additionally, I would like to express my dissatisfaction with the indifference and lack of resolution from Turkcell Corporate customer service representatives. I urge Turkcell to ensure digital security and take the necessary measures to prevent such incidents from happening again.
I am writing to express my dissatisfaction with Turkcell concerning the migration of my Vodafone line. My Vodafone line was closed on December 5th, yet Turkcell has not activated my new line even after two days. This resulted in my mobile line being non-functional, leading to considerable hassle. I ...
I recently switched my mobile number +90 532 505 ** 55 from Vodafone to Turkcell — and I already regret it. During a short trip abroad, I made two very short calls, together less than one minute in total. That’s it. Yet Turkcell automatically activated a “daily roaming package” priced at ₺350 per da...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
I applied online and at the dealership to transfer my three postpaid lines, which are registered to me, from Vodafone to Turkcell. However, I was informed that the transfer could not be completed because a Turkcell number, 531961****, which I do not know when or how it was removed, does not use, and...
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