I recently switched my mobile number +90 532 505 ** 55 from Vodafone to Turkcell — and I already regret it. During a short trip abroad, I made two very short calls, together less than one minute in total. That’s it. Yet Turkcell automatically activated a “daily roaming package” priced at ₺350 per day, without my knowledge, request, or consent. When I realized this, I called Turkcell Customer Service on October 9th between 10:20 and 10:30 AM to object. I clearly explained that I had never requested this package, but the representative told me they couldn’t accept any complaint or refund request — even though the package was activated automatically and without permission. This is not a small issue — it’s about transparency and ethics. Charging ₺700 for just one minute of use, and then refusing to even review the case, is completely unacceptable. What makes this worse is that I never had such problems with Vodafone. Everything worked clearly and fairly there. But Turkcell seems to apply automatic charges and avoid responsibility when questioned. I’m extremely disappointed. If this is how Turkcell treats new customers, I strongly advise everyone to think twice before switching.
Turkcell said there was no commitment, but after switching my line, they charged me ₺1400! Vodafone offers the same service at half the price! I switched my Turkcell line to Vodafone. The package I used at Turkcell cost over ₺1000 per month, and I got the same package at Vodafone for ₺512. I was tol...
I tried to top up my Turkcell prepaid line with a package, but I was informed that I couldn't because of an unexpected ₺340 charge for walkie-talkie usage. I paid ₺300 towards this fee, but they still refused to activate the package, insisting that I owed ₺340. I am very dissatisfied with Turkcell. ...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
I moved my line from Vodafone to Turkcell because the contract ended. While I was moving, they offered me the Bol Star 15 package with 15 GB internet for 240 TL. On July 25, the day the line opened, I logged in to get the package they told me through the application. But the package appeared to be 3...
I was using a 50 GB package with a 12-month commitment on my Turkcell postpaid line 0554*****12. My commitment was supposed to end on 09.08.2025, but on 08.08.2025 at 14:40, I switched to another operator. Following this, I was billed a total of ₺1300.59, which included a ₺650.05 early termination f...
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