Turkcell Issued a Bill After I Canceled My Postpaid Line
Melike
TurkcellSeptember 13, 2025 11:57 AM18
I canceled my Turkcell postpaid line on August 4, 2024, and paid all my outstanding debts. Despite this, after the cancellation of my line, a new bill of ₺208 was issued for the August 2024 period. When I contacted customer service, they stated that this amount was due to usage charges until the line was canceled. However, I do not accept that a new bill was issued and this fee was demanded even though I canceled my line and paid all my debts. I request that this overcharged bill be canceled.
September 15, 2025 12:22 PM (2 days after complaint)
Dear Customer, On 15.09.2025, we contacted you to discuss your request. Thank you for choosing us for communication and for taking the time. You can use the Turkcell app for any information or assistance you may need. Best regards, Turkcell
