I'm really frustrated with Turkcell because I feel like they've misled me as a customer. I had a 30 GB internet plan and a 40 GB social media plan. Even though I had the social media package, all my usage came out of my regular internet package instead. I called for support and they just told me to restart my phone. I did that, but the issue is still there. I contacted them via the mobile app, and they said they couldn't see my usage at all. There was no help given whatsoever. I'm currently without internet, and I haven't been given any solutions. I'm really disappointed with Turkcell and wish I hadn't picked them for my service.
On February 20th, 2024, I purchased a 40 GB data package for social media. This package also included 30 GB bonus data. My bonus data expired on March 10th, 2024, and then my 40 GB package and an additional 45 GB package kicked in. However, on March 16th, 2024, I received a message stating that I ...
Hello, I called Turkcell customer service many times today but it could not be resolved in any way. My 30 GB internet package that was renewed on December 10th seems to have run out today for unknown reasons, an excess package was added to it again without my knowledge. They said it was night intern...
Dear Sir/Madam, I am writing to formally complain about the misleading information provided regarding the package I purchased from a Turkcell store on 26.03.2025, which has caused me significant inconvenience. During the purchasing process, I was not given accurate and sufficient details about the p...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
I was already fed up with Turkcell's excessive data usage, but this month they managed to make everything even worse. Despite having a social media package, it consumed my regular data and exhausted it. Since I work on my computer, I bought a hotspot package for myself. To use it on my phone, I used...
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