I was using the Turkcell GNÇ+10GB plan, and my contract had 15 days left. I had also made all my final payments. Due to the high prices, I transferred my line to another operator on November 4, 2025. However, today I received a message stating that I owe 950₺ for my phone number (533***5905). It was stated that this charge was applied because I switched operators before my contract ended. Until now, I have not received any detailed explanation about why this fee was charged, nor any information regarding an early termination penalty or additional fees. Moreover, my contract did not mention any such payment obligation in case of early termination. I also haven’t been provided with an invoice or breakdown of the alleged debt. I do not accept this charge and request a thorough review of why such a high amount of 950₺ was issued. I also ask for a detailed written explanation of the situation.
I was using a 50 GB package with a 12-month commitment on my Turkcell postpaid line 0554*****12. My commitment was supposed to end on 09.08.2025, but on 08.08.2025 at 14:40, I switched to another operator. Following this, I was billed a total of ₺1300.59, which included a ₺650.05 early termination f...
I am using the Turkcell GNÇ+ 50 GB plan, and although my contract is set to expire on 09.09.2025, Turkcell is stating that I will be charged an extra fee if I want to switch to another operator after my contract ends. I have been dealing with this issue for a week, and when I contacted customer serv...
On July 31, 2025, I was informed by Turkcell customer service that if I transfer my mobile line to another operator, I would be charged an early termination fee of ₺2,500. However, my current plan is GNÇ Postpaid 20 GB – ₺650, and I do not benefit from any additional services, discounts, or special ...
I have been using a Turkcell mobile line in Bursa and have always paid 431 TL per month for my package. When I logged into my bank account in December 2025 to pay my bill for the new period, I suddenly saw that my invoice had increased to 1,061.50 TL. I had not been informed in advance of any change...
I started using a Turkcell line with the number 507 *****69 on February 27, 2025, but I wasn’t satisfied with the call quality or internet performance...
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