Turkcell Charged Me High Termination Fee One Day Before Commitment End
I was using a 50 GB package with a 12-month commitment on my Turkcell postpaid line 0554*****12. My commitment was supposed to end on 09.08.2025, but on 08.08.2025 at 14:40, I switched to another operator. Following this, I was billed a total of ₺1300.59, which included a ₺650.05 early termination fee, ₺21.50 in taxes, and an additional ₺629.03 usage fee. I carried out all my transactions through online customer service. Even though I switched just one day before my commitment ended, I was never informed beforehand about any early termination fee. I only received the billing information via SMS, with no warning that such a fee would apply. In the past, when I changed operators close to the end of my commitment, I was never charged such a penalty. I do not think it is reasonable to be billed such a high fee just one day before the contract ended. When I called customer service, they only confirmed that the fee was charged but offered no solution. In my research, I also found many similar complaints on this matter. To avoid issues with my record or legal processes, I made the payment. However, I find it unfair to be forced to pay such a high termination fee so close to the end of my commitment, and I request the cancellation and refund of the early termination fee and the related taxes.
Dear Customer, We called and spoke with you regarding your request on 22.08.2025. Thank you for taking the time to speak with us. You can submit any information requests, suggestions, opinions, and solution requests regarding our products and services through the 'Help - Submit New Request' section in our Turkcell app. Best regards, Turkcell





