Serpil is very satisfied with the result
Resolved
Why Did Turkcell Change My Plan After Buying an Additional 5 GB?
Serpil
June 12, 2024 6:28 pm
13"Thanks for your attention, I switched to a more suitable tariff"
Turkcell Charged Me After My Commitment Ended
Gülüm
May 13, 9:23 am
16
I was using Turkcell’s "Aynen Favorim 20 GB" monthly package for ₺365 with a one-year commitment. About a month before the end of my contract, even though I hadn’t used the full package, they enrolled me in the same campaign and issued a bill for ₺755. I don’t understand why I was billed for the same package without a contract after my commitment had ended. Instead of charging me based on actual usage, they issued a high bill despite no usage at all. Even with 60 GB usage, other operators don’t charge this much. At Turkcell, you're treated as a valued customer only in the beginning—once there’s a problem, your right to dispute is completely ignored. I strongly condemn Turkcell for this.
May 13, 4:55 pm (7 hours after complaint)
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