I use Turk Telekom’s 12 Mbps unlimited home internet service. Since September 2025, I have been experiencing constant disconnections and connection problems. For nearly three months, I continued paying my bills even though I could barely use the internet at all. Despite submitting multiple complaints, no one properly addressed the issue. The technical teams that came to my home said the problem was fixed and then left, but I experienced the same issues again later that same day.
Throughout this process, I deeply regret having home internet installed. It has seriously affected my mental well-being—having home internet became a source of stress instead of convenience. I was forced to pay for a service that I was practically unable to use for three months and was clearly treated unfairly. My customer number is 8861807853. I request that a competent technical team be sent to my home to permanently resolve the connection and disconnection issues, and that my financial loss be compensated through a refund or bill credits for the period since September 2025 when I was unable to properly use the service.
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of toda...
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
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