Türk Telekom Promised Fiber Every Month for 10 Months and Never Delivered

I live in İzmir, Karabağlar, Yüzbaşı Şerafettin Mahallesi, on 39**. Sokak. Last May, the infrastructure on our street was upgraded and a partial transition from VDSL to fiber internet was carried out. Fiber boxes were installed and connections were set up for addresses numbered 36 through 48 on the even-numbered side of the street. We were told that a single street couldn't have both fiber and ADSL/VDSL running at the same time, so the copper cable infrastructure on our side was cut — but despite that, no fiber box was ever installed on our side, meaning the odd-numbered households at addresses like 49, 51, and 51/1 were left with no fiber service whatsoever. When the cutover happened last May, our old internet line wasn't fully cancelled, but we were essentially left stuck on an extremely thin copper cable. For nearly 10 months now, we've been living with a connection that fluctuates between 1 and 4 Mbps, drops constantly, and sometimes disappears entirely. One side of the same street enjoys high-speed fiber internet while our side is stuck with speeds that don't even match 3G quality.

During June and July, I visited the Karabağlar Türk Telekom office multiple times and was repeatedly promised that a fiber box would be installed on our side — always "next month." Not a single concrete step has been taken since. For nearly 10 months, every time I've gone in, I've been brushed off with the same excuses: "no budget," "we can't do it," or "fiber is coming next month." Türk Telekom not only failed to bring fiber to our side but also removed the existing VDSL/ADSL infrastructure that was already in place, leaving us with neither a functioning setup nor a reasonable connection speed.

When I've tried to get service through a different internet service provider, Türk Telekom's systems incorrectly show my address as receiving 60 Mbps — so when a fault ticket gets opened, the other provider's screen shows me as using anywhere from 39 to 47 Mbps minimum, when in reality I usually have no internet at all, and on good days I top out at 4 Mbps. The technicians sent out to address the fault are Türk Telekom crews, and even though they know full well that the infrastructure has been cut — they were literally the same crew that cut it — they enter notes into the system saying things like "copper cable soldered, fault resolved." The problem gets marked as fixed, but absolutely nothing improves on our end.

Because I'm not a direct Türk Telekom subscriber, I have a hard time filing complaints through their system directly, and my new subscription applications keep getting rejected because the infrastructure shows up as incomplete. Some of my neighbors on the other side of the street are still getting service from the old VDSL boxes that were freed up when fiber came in over there, so they have no reason to complain. The problem is concentrated entirely on households like mine — ones that never got fiber and are now stuck with the weak leftover signal from a severed copper line.

About 50 days ago I submitted another application to Türk Telekom and received a message saying they would provide service "once the existing infrastructure is in place." But no real work has been done to fix the infrastructure or address the unfair situation on our street. Türk Telekom has created serious harm and a clear double standard — both in how they planned this infrastructure rollout and in how they've handled complaints ever since.

Leaving one side of the same street with full fiber while the other side has virtually no internet — especially after repeatedly promising to fix it — is completely unacceptable. I expect that fiber infrastructure be brought to the odd-numbered households on 39**. Sokak in Karabağlar, İzmir — specifically buildings 49, 51, and 51/1 — as soon as possible, with the necessary fiber box installed and a stable, high-speed internet connection provided at accurate, real-world speeds. I am also requesting that the falsified speed records and fake fault-resolution reports be corrected, that an official explanation be provided regarding the hardship and lack of service we have endured, and that we be fairly compensated for everything we've been put through.