On May 5, 2023, I had a phone call with Türk Telekom to cancel my mobile internet subscription. They said once I sent the required documents to [email protected], the cancellation would go through. After 3 months, I found out they were still billing me. I paid these bills unnecessarily for a service I hadn't used, thinking the cancellation would happen. But here we are on April 9, 2024, and my line is still active, with bills still coming in. I've been living abroad for 2 years, telling them to contact me via email only, yet my line remains open without any updates. Customer service hasn't solved my issue, and I'm being charged extra for lengthy international calls. If my line isn't canceled and Türk Telekom doesn't refund the extra charges for the unused service due to their negligence, I'll have no choice but to take legal action through my lawyer within a week.
In December 2022, Turkcell Corporate sent a field team to renew our contracts, promising X reductions if we subscribed to ten lines, each with its own quota. Despite our lack of necessity, they persuaded us and agreed to a payment of roughly ₺900. However, in January 2023, we received a bill for alm...
I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online cancellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy o...
I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online cancellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy o...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
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