I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online cancellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy of the cancellation form, which they refused to accept telling me it should be dropped off at the main Telekom shop in Fethiye, they also refused to accept it. I am still receiving monthly bills and the cancellation department now tells me that they cannot cancel because my original email address is not registered in the system, yet I first signed up with the same email address and have always received correspondence and monthly invoices at this same email address, how can this be? They just cannot offer a solution and I am being billed monthly and have now left the country. I tried to do this properly as requested and this is what happens.
I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online cancellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy o...
On May 5, 2023, I had a phone call with Türk Telekom to cancel my mobile internet subscription. They said once I sent the required documents to [email protected], the cancellation would go through. After 3 months, I found out they were still billing me. I paid these bills unnecessarily for a ...
I had a home internet subscription registered at my rental address. I wanted to move/transfer my subscription to my new address. However, I faced many problems. 1. Since there was no infrastructure at that address, Türk Telekom offered to transfer my subscription to another address and keep the serv...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
I had to cancel the service I received from Turkcell Superonline because they didn't have infrastructure at my new address. They asked me for a few documents related to my new address and assured me that no cancellation fee would be charged. I sent the documents, received a confirmation message, but...
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