Trust Wallet Demands Extra ₺43,300 Fee for Transfer After I Already Paid ₺23,300
Through Trust Wallet, I was informed that in order for my transferred funds to be moved from the so-called global asset fund into my bank account, I would need to pay an additional ₺43,300 fee (10% of the balance).
Previously, I already paid ₺23,300, and after that payment, I received an email claiming that my funds had been transferred to the global asset fund. Now, however, I am being asked to pay yet another large amount, which raises serious concerns about whether this process is legitimate and secure.
All of the communication I have received so far has been only via email, with no official documents, proof, or guarantees provided. This lack of transparency makes me question the legality and safety of the entire process.
I request a full investigation into this matter and a clear, reliable explanation from Trust Wallet. I expect confirmation on whether these payments are truly required and if my funds will be safely transferred. Customers should not be left in doubt or asked to pay repeated, unexplained fees without any legal assurance.
Progress
I was informed that I need to make a payment of 43,300 TL, which is ten percent of the amount, in order for the money I transferred from Trust Wallet to the global asset fund to be transferred to my bank account. Previously, I also made a payment of 23,300 TL and after this payment, I was notified via email that my money had been transferred to the global asset fund. However, now a high amount is being requested again and I am not sure if the transaction is secure. All notifications were made only via email; no official document or guarantee was provided. I want the transaction to be completed, but I have concerns about whether the process is legal and safe. I request that the matter be investigated and that I be provided with a clear and reliable explanation.
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