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Trip.com & Jiva Beach Resort Hotel Canceled Reservation 3 Days Before

Trip.com & Jiva Beach Resort Hotel Canceled Reservation 3 Days Before
Kaan
May 28, 2024 10:29 PM214

I made a hotel reservation for Jiva Beach Resort Hotel on Trip.com on 22.04.2024, between 1-5 June 2024. They informed me that my reservation was canceled by the hotel on 28.05.2024. They stated the reason for the cancellation was the hotel price difference between then and now. But on trip.com, I was asked what nationality I was. It was canceled after I said I was a Turkish citizen. My holiday plan is canceled 3 days before. When I call the hotel, they say that we do not agree with trip.com and offer a much higher price. If we are satisfied, it was a hotel that we would consider as our honeymoon hotel for the next 2 months. It was a hotel we chose based on recommendation. Neither Trip.com nor jiva Beach Resort Hotel is helpful on the issue.

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