Trendyol GO Refunded a Consumed Hamburger and Left My Business at a Loss

I sell hamburgers through my restaurant on Trendyol GO. On May 24, 2025, I responded to a cancellation request by explaining the situation to a live support representative. I clarified that the hamburger was prepared correctly and that the image clearly showed the patty, lettuce, and pickles. I also pointed out that the onion rings the customer claimed were missing were visibly included in the photo. The only missing item was one of the five accompanying sauces—cheddar sauce—which we did not include because the batch we had was spoiled. Aside from that, there were no issues. I informed the representative that we could retrieve the item if the customer wished to return it. The representative said a request would be filed and the issue would be resolved. However, while waiting for a resolution, I was notified that a full refund had been issued. This means the product was consumed, and I was not paid, which has caused a serious loss for my business.