I sell hamburgers through my restaurant on Trendyol GO. On May 24, 2025, I responded to a cancellation request by explaining the situation to a live support representative. I clarified that the hamburger was prepared correctly and that the image clearly showed the patty, lettuce, and pickles. I also pointed out that the onion rings the customer claimed were missing were visibly included in the photo. The only missing item was one of the five accompanying sauces—cheddar sauce—which we did not include because the batch we had was spoiled. Aside from that, there were no issues. I informed the representative that we could retrieve the item if the customer wished to return it. The representative said a request would be filed and the issue would be resolved. However, while waiting for a resolution, I was notified that a full refund had been issued. This means the product was consumed, and I was not paid, which has caused a serious loss for my business.
On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...
I am writing to express my dissatisfaction with a recent order placed through the Trendyol GO app. On January 7, 2025, at 6:18 PM, I ordered food from Popeyes. When the order arrived, I found that the items did not match what I had originally ordered. To make matters worse, some of the items I recei...
A customer who placed an order from my restaurant via Trendyol requested a refund 12 days later, claiming they didn’t receive the receipt. The customer service representative initially told me to wait 24 to 48 hours for a resolution. The next day, another representative said the refund was processed...
On January 12, 2024, I ordered a full chicken sandwich from TrendyolGO, but the Trendyol GO courier delivered only half of it. Despite informing the courier that the order was for a full sandwich, he insisted on contacting the store, suggesting they might offer a refund or send an additional item. I...
On 01/03/2025, at 17:54, I placed an order through my own Trendyol GO account using my mother B***** Y*****'s Multinet meal card to purchase four 4-piece lahmacun menus from the Pidem (Kuştepe) store. However, when the Trendyol GO courier arrived, they delivered an order under the name E*** A*****. ...
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