A customer who placed an order from my restaurant via Trendyol requested a refund 12 days later, claiming they didn’t receive the receipt. The customer service representative initially told me to wait 24 to 48 hours for a resolution. The next day, another representative said the refund was processed because I hadn't uploaded the receipt to the system. In other words, the customer got their money back for a meal they clearly ate, simply by claiming the receipt never arrived. The customer service reps speak without knowing the details and offer no real support. Trendyol takes commission from me but cancels a completed order 15 days later whenever it suits them. It’s a platform that clearly acts against the interests of sellers.
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
I recently made a purchase through Trendyol GO, and the entire experience has left me beyond dissatisfied. After placing my order, I waited for three days, and they still hadn’t sent my product. When I reached out to ask why, they simply told me there was nothing they could do and offered to cancel ...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
I purchased a product from Trendyol, with Trendyol itself as the seller. The item they sent me was scratched, so I returned it and requested a replacement, which they initially agreed to. However, today, eight days later, they refunded my money and falsely claimed that the product was out of stock. ...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
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