On January 14, 2024, I purchased a Redmi Watch 3 smartwatch from Trendyol. Although the product is supposed to be water-resistant, it malfunctioned, and I sent it for warranty repair in June 2025. However, the warranty service rejected my request, claiming user error and liquid damage. I then filed a complaint with the Consumer Arbitration Committee, which ruled in my favor and decided that the product should be replaced with a new one. I informed Trendyol of this decision, but they said they could not help due to a lack of stock. I have both the invoice and the warranty certificate, and my order number is 8073738514. I have contacted customer service about four times and received the same response each time. Since my issue has not been resolved despite a court ruling, I will have to initiate enforcement proceedings for the ₺2500 product. I request that my legal right be fulfilled by either replacing the product or refunding its cost as soon as possible.
In August of last year, I made a purchase of a watch. Initially, it functioned flawlessly, but after a couple of weeks, the back of the watch started to show signs of discoloration. Upon reaching out to the seller, they provided me with reassurance regarding the durability of the product and express...
I purchased a filter coffee machine on December 3, 2023, through Trendyol. After regular use, the product became faulty and I sent it to the authorized service under warranty. The official technical report stated that the product qualifies for either a refund or a replacement. Based on this, I conta...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
I took my Kumtel rechargeable vacuum cleaner, with a warranty certificate, to the service center for repair in March 2024 because it wasn’t charging. After one month, the service issued a report recommending a return or replacement. I sent the vacuum cleaner to Trendyol along with the service report...
Even though I told them that the order I placed through Trendyol.com was incomplete, no one cared. My order was incomplete, and they did not support me. I used my legal right to take them to court and won the case as a result of the Arbitration Committee's decision. Even though the decision was made...
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