We purchased a computer from the seller "Ramtech Donanım" via Trendyol, trusting in Trendyol. The computer was delivered to us on 28.08.2024. However, since the computer was defective, we returned it within 3 days, again trusting in Trendyol. Even though the product has reached the company, they say that "an inspection has been initiated on the product" and I’m being told to wait 21 days. Let’s assume I returned the product not because it was defective, but because I didn’t like it; I already have the right to return it within 7 days. If I have to wait for the company's convenience, why are we shopping through your platform? These types of problems always occur in Trendyol's electronics department, and customers are consistently being put at a disadvantage. My advice to you: never, ever purchase electronic products through Trendyol. Based on their "wait 21 days" response, I will be submitting complaints to the Consumer Arbitration Committee, CİMER, and the Ministry of Finance. I’m writing this here so more people don’t get victimized. We've submitted our complaint letters to the necessary authorities, and we are expecting Trendyol to urgently correct this mistake and issue our refund. Otherwise, I will join forces with others who have complaints on all social media platforms and Şikayetvar, continuing to raise awareness so that others won’t suffer. My order number is 9440365922; they can check and review it themselves.
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
I purchased a filter coffee machine on December 3, 2023, through Trendyol. After regular use, the product became faulty and I sent it to the authorized service under warranty. The official technical report stated that the product qualifies for either a refund or a replacement. Based on this, I conta...
I purchased a dual-monitor computer from the seller Atom Bilişim on Trendyol. When the product arrived, the required DVI converter needed to use the computer with two monitors was missing from the box. I immediately tried to contact the seller via Trendyol, phone, and WhatsApp, but I received almost...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I purchased a lug wrench from Trendyol on 27.02.2025 with order number 10028466830. I chose this product specifically because the listing stated that it was made in Turkey, but when I received the package, I saw that the product was actually made in China. Understanding that I would not be satisfied...
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