1
Yasemin is completely dissatisfied with the result

Trendyol Refused My Return for a Defective Mini Washing Machine and Sent It Back

Trendyol Refused My Return for a Defective Mini Washing Machine and Sent It Back
Trendyol Refused My Return for a Defective Mini Washing Machine and Sent It Back
Yasemin
November 27, 2024 6:49 pm
50

I ordered a mini washing machine from Trendyol, sold by Robo Türkiye. However, the product was defective. The button was sunken in and non-functional. I returned the product for a refund, but after making me wait 25 days, my request was denied with the claim that there was no manufacturing defect. (Return code: 7270018141993217). During this time, I urgently needed the product, so I purchased the same item from another platform. When I tried to resolve the issue, Trendyol offered no help. The customer service representatives gave dismissive responses, and although they mentioned a service report existed, I was never provided with it. It feels like they’re asking me to throw away ₺1200.

To make matters worse, the product was returned to me yesterday in the same defective condition. This is beyond frustrating. If the return is rejected, why send the defective product back? Since the product is a mini washing machine, I obviously had to test it upon receiving it. Trendyol claims that testing the product makes it second-hand and thus non-refundable. How is it possible to determine whether an electronic product works without testing it? And if testing makes it second-hand, why wasn’t the product inspected before shipping? This is a blatant violation of consumer rights. I will take this matter to the Consumer Arbitration Board and pursue legal action. This is not about the money; it’s about how easily you cause hardship and then dismiss it by sending back defective products. I will never shop on this site again and will ensure everyone around me deletes their accounts. I promise not to let you earn even ₺1 from me. (I’ve attached pictures of the product before and after the return.)

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Leyla is completely dissatisfied with the result

Siemens Washing Machine Bought on Trendyol Damaged My Clothes and I Can't Return It

September 18, 2024 7:14 pm
40
Siemens Washing Machine Bought on Trendyol Damaged My Clothes and I Can't Return It
1
Abdurahman is completely dissatisfied with the result

Trendyol Lug Wrench Not As Described China Made - Faulty Returns Rejected Twice

Abdurahman
December 03, 2:08 am
25

Trendyol Cancelled Arçelik 10120 M 1200 RPM 10 kg Washer Purchase

February 07, 2024 12:27 am
70

Trendyol Sent Back My Defective Product Without Resolving My Complaint

Bülent
November 11, 2024 2:28 pm
40
1
Sedat is completely dissatisfied with the result

Trendyol Delayed My Refund After Returning a Defective Computer From Ramtech

September 05, 2024 6:41 pm
58
Report a Similar Issue