I placed an order on Trendyol, and the seller shipped it via PTT Cargo. As usual, even though we were at home, PTT Cargo did not attempt delivery and marked the package as "recipient not at address," then returned it. I even checked the security camera footage to confirm that no delivery attempt was made. This has happened to me multiple times before. Neither Trendyol nor PTT has been able to resolve the issue. Each time, I lose time and energy trying to track down my package or reorder. It’s nearly impossible to reach the customer service lines of either company. Since Trendyol acts as an intermediary, I am filing a complaint against both Trendyol and PTT Cargo.
Although I was at home, my order from Trendyol (order number 10386298718) was not delivered by PTT Kargo, and the system falsely marked it as “Recipient not at home.” No one rang my doorbell or called me. This situation causes both a loss of time and unnecessary frustration. I urgently needed the pr...
Although I placed my order on Trendyol on April 22, 2025, the products have still not been delivered to me as of May 2, 2025. My address and phone information are correct, yet no one has called or attempted delivery. I even stayed home all day on the expected delivery dates to make sure I wouldn't m...
I sold a women’s hair accessory on Trendyol and shipped it completely intact and without any missing parts. However, when the item was returned to me via PTT Cargo, the packaging was incomplete and the product was broken. Immediately after receiving it, I contacted Trendyol customer service and requ...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
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