I placed an order on Trendyol on January 16, 2025, at 5:09 PM, purchasing two items. One of the items was delivered on January 18, but the second item has yet to arrive, even though the delivery date has passed. The tracking system shows it "out for delivery" all day, yet my address is only 15 minutes away. After waiting 7-8 hours, there’s still no update or delivery.
Calling customer service is useless—they just read the same status visible on the tracking screen. Even contacting the headquarters resulted in the same unhelpful response. Why have customer support if they can’t resolve issues? Trendyol, once the payment is made, customers are left without proper assistance. I demand immediate action to deliver my product and improve your customer service!
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
My Trendyol order number 10677807791, placed on 10/11/2025, has still not been shipped even though several days have passed. Since placing the order, I have seen no progress in the system and cannot access any clear information about when the product will be dispatched. I contacted Trendyol customer...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
I am writing to inquire about the status of my order #3161255064, which was placed on January 3rd but has still not been delivered, even though the app shows it as delivered. A return procedure was started by the courier firm on January 15th, without my knowledge. Nothing has happened despite my thr...
Although I placed my order on Trendyol on April 22, 2025, the products have still not been delivered to me as of May 2, 2025. My address and phone information are correct, yet no one has called or attempted delivery. I even stayed home all day on the expected delivery dates to make sure I wouldn't m...
Comments