Toyota Turkey Left Me Without a Safe Vehicle for Months Due to an Airbag Part Delay

I am writing to express my deep dissatisfaction with Toyota Turkey's handling of a critical safety issue with my vehicle, a 2012 Toyota Auris 1.4D4D (license plate: 07 C** **). In April 2024, I ordered an airbag control unit (part number 891700W330) from Toyota Bakırcılar, an authorized service center in Antalya, Turkey. This part is essential for the proper functioning of my vehicle’s airbags in case of an accident. However, as of today, there has been no progress in delivering the part, and my vehicle has remained unusable for several months due to the delay. On September 23, 2024, I contacted Toyota Turkey’s customer service (0212 354 0 354) to follow up on the part's status. I also requested a replacement vehicle since driving without a functioning airbag poses serious safety risks. Despite my concerns, my request was rejected. On September 24, 2024, I was informed that the part was out of production but would be manufactured and supplied at a later date. Despite reiterating my safety concerns, my request for a replacement vehicle was denied once again. Toyota Turkey further informed me that, due to the age of my vehicle, they are not obligated to provide parts and suggested I cancel my order and source the part externally. I had already attempted this with no success. Toyota Turkey’s failure to provide this critical part promptly, as well as their refusal to offer alternative solutions, such as a replacement vehicle, is both unacceptable and irresponsible. I have been without a safe, functioning vehicle for months, which not only affects my daily life but also poses a serious safety risk. As a loyal Toyota customer, I expected better service and accountability from a brand renowned for its reliability. I urge Toyota’s global team to intervene and ensure that Toyota Turkey addresses this issue promptly and prioritizes customer safety. Sincerely, C*** C*** D***