I Wait for Months as Toyota Delays My Avensis Exhaust Pipe Delivery

I am the owner of a Toyota Avensis with the license plate number 34 HF 6376. Due to a malfunction in my vehicle, I had my car towed to the Turkey Bursa Akkoyunlu Toyota Authorized Service on 02.07.2025. Based on the information that the issue was resolved, I went to the service on 05.07.2025 to pick up my car. However, despite driving only a short distance, the car exhibited the same problem again. I experienced this process two more times on the same day and left my car at the service. As a result, on 07.07.2025, I was informed that a part needed to be brought from abroad and the application was made for the part supply. The estimated delivery time given was early August. When early August arrived, the delivery date was postponed to August 20. During the second postponement call on August 20, it was stated that, according to information from Toyota Headquarters, because of statistical reasons this date had been reported as September 9, 2025. Additionally, it was shared that in cases where parts exceed 45 business days for vehicles older than 10 years, a replacement vehicle could be provided; however, it was stated that it could not be provided at that time since it hadn’t reached 45 business days yet. As we approach September 9, 2025, we received a third postponement call stating that the estimated delivery dates would be September 15, 2025, or perhaps September 30, 2025. Our request for a replacement vehicle due to our distress was also rejected, citing a misunderstanding. 1. Why has the exhaust pipe ordered for my vehicle on July 7, 2025, not been delivered to Turkey by the World Brand Toyota for 2 months? 2. What are the statistical reasons for the inability to deliver? I find it hard to understand because a product given to cargo is delivered within a planning, regardless of whether it is domestic or international. I assume that Toyota, due to management issues, has chosen to work with incorrect cargo companies and has informed its customers of the reasons in this manner, without caring about their distress. 3. How will customer grievances due to the mismanagement of the part delivery process be compensated? What measures will the Toyota brand take for an unspecified time frame? 4. When will my exhaust pipe reach the dealer? Can a real date be provided, or will I again receive a statistical result? 5. As a customer, how long am I expected to wait for my vehicle's part in an endless timeframe?