Toyota Corolla 2025 Warranty Repair Delay - No Replacement Car
I bought my Toyota Corolla 1.5 Dream, model year 2025, as a brand‑new vehicle on 3 May 2025. Around 9–12 December, the car had to be towed to Ankara Toyota Toyan service because of an oil leak from the seal between the engine and the transmission. Although there was no impact, hit, or user error on the vehicle, I was informed that the problem was manufacturing-related and that it would be repaired under warranty. My plate number is 06 FEL 3**. However, since that date my car has remained at the service, and today is 24 December and I am still without a vehicle. This situation has seriously affected my daily life. I used to drive my 4‑year‑old daughter to kindergarten with my own car, whereas now I have to take a minibus and wait in the cold for half an hour. I either have to leave my daughter with a neighbor or take her to my workplace because my spouse is also working. This has worn me out both psychologically and practically. Although I clearly requested a replacement vehicle, I was told that no replacement car could be provided before 15 working days, that they were waiting for a part from abroad, and that the process might take up to 1 month. Fifteen working days already correspond to approximately three weeks, during which my grievance is only increasing. We preferred the Toyota brand because it is known as “reliable and trouble‑free,” yet this process has seriously shaken my trust in the brand. I also contacted Toyota customer service, and they told me that a positive or negative response might be given after 15 working days, but no concrete step has been taken in this period to reduce my grievance. I do not want to remain without a car for such a long time due to a fault that is not caused by us and clearly stems from the production process, while everything is being handled under warranty. I request that Toyota immediately provide a replacement vehicle to compensate for my loss of use, regardless of how long the part‑waiting process takes, and that the process be managed in a more transparent and sensitive manner. Since this issue arises entirely from the brand, I expect the necessary care to be shown so that our sense of trust is not further damaged and that our victimization is resolved as soon as possible.
It was answered negatively. Customer service called Toyota. They say it was negative; I ask why, they don't give a reason, they just say it was negative, like a stuck plate. It made me angry.
