On August 22 and 23, 2025, two unauthorized transactions were made from my Papara Card, listed as “CTOOLAI*X+18888688954” and “CTOOLAI*Z+18888688954”. The first charge was ₺1,599, and the second was ₺5, both categorized under Mastercard digital sales. I have no connection whatsoever to these transactions — they occurred without my knowledge or consent.
My card was entirely under my control at the time; it was neither lost nor stolen, and I never shared my card information with anyone. I also did not use any suspicious websites or applications. Upon investigation, I found that these charges appear to be linked to a site called “Toppdf,” which seems to be associated with similar unauthorized transactions reported online.
I immediately contacted Papara customer service via email and provided all relevant details. Their only response was that the issue would be “checked,” but I have not received any follow-up or resolution since then. My reference numbers are 523485** and 523548**. No other suspicious activity appears on my account — only these two transactions were made without my authorization.
I demand the immediate refund of the total ₺1,604 withdrawn without permission and request that my case be prioritized. This is the first time I have encountered such an issue, and I expect prompt action to resolve this matter and prevent further unauthorized activity.
Today at 18:30, I noticed an unauthorized transaction of ₺1600 taken from my Papara account under the name Toppdf. This payment was carried out without my knowledge, consent, or approval. Before the withdrawal, I did not receive any confirmation request, verification message, or notification. The on...
On August 2, 2025, at 01:30 AM, I used the Toppdf website to convert a single PDF file and paid ₺5 as a one-time fee. I did not register for any subscription or membership, and there was no information suggesting that additional charges would follow. However, on August 3, 2025, at the exact same tim...
On September 26, 2025, I used the Top PDF website to convert a single page into a PDF. The service was advertised as ₺5 per month, and I completed the payment with my credit card. However, shortly afterward, I noticed an unauthorized charge of ₺959 was withdrawn from my account without my knowledge ...
On September 8, 2025, I used the Toppdf platform to access its Premium file conversion service. Initially, a ₺5.00 fee was charged as expected. However, shortly afterward, an unauthorized charge of ₺1,599.00 was withdrawn from my account without my knowledge or consent. I immediately canceled my mem...
On August 22, 2025, I simply visited the Toppdf website to review the service terms and test a quick conversion process. However, without any confirmation or notification, a ₺1,599.00 payment was withdrawn from my card linked to my Google account. My order code is P687e4713e4b0593c5c37e548, and it s...
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