On August 2, 2025, at 01:30 AM, I used the Toppdf website to convert a single PDF file and paid ₺5 as a one-time fee. I did not register for any subscription or membership, and there was no information suggesting that additional charges would follow. However, on August 3, 2025, at the exact same time, ₺1600 was withdrawn from my account without my knowledge or consent, listed under the description “USTOPPDF*W.”
Right after noticing the unauthorized charge, I immediately contacted my bank and filed a dispute regarding the transaction. I also reached out to Toppdf directly, but instead of providing a resolution, they informed me that no refund would be issued. This response is completely unacceptable since I never agreed to a Pro plan, recurring subscription, or any kind of automatic payment. My intention was strictly a one-time transaction.
I am formally demanding the full refund of the ₺1600 that was taken from my account without authorization. Additionally, I expect Toppdf to review and correct its payment practices so that customers are not misled into unauthorized subscriptions. If my refund is not processed quickly, I will escalate this matter to consumer protection authorities and pursue legal remedies.
I used the Toppdf website to process a PDF file and paid ₺5, which was clearly described as a one-time payment. I did not sign up for any subscription or ongoing service. However, shortly after that transaction, I was shocked to see that ₺1599 was withdrawn from my account without my knowledge or co...
On September 26, 2025, I used the Top PDF website to convert a single page into a PDF. The service was advertised as ₺5 per month, and I completed the payment with my credit card. However, shortly afterward, I noticed an unauthorized charge of ₺959 was withdrawn from my account without my knowledge ...
I used the Toppdf website to convert a file and paid ₺5 for a one-time service by entering my card details. That payment was approved, and I assumed the transaction was complete. However, the next day, on August 5, I was shocked to see that an additional ₺1599 had been withdrawn from my card without...
On August 1, 2025, and again on September 1, 2025, Toppdf charged my bank card ₺1,599 on both occasions. However, I only used the service once, paying ₺5 for a single file conversion. These high-value withdrawals were made without my knowledge or consent. After the payments, I tried to contact Topp...
On September 8, 2025, I used the Toppdf platform to access its Premium file conversion service. Initially, a ₺5.00 fee was charged as expected. However, shortly afterward, an unauthorized charge of ₺1,599.00 was withdrawn from my account without my knowledge or consent. I immediately canceled my mem...
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