I redeemed 17,665 points that I had accumulated over a long period of time on the Toluna survey platform for two IKEA gift cards worth $2 each. After submitting my request, my account was suspended, and when I tried to log in, I received an email stating that my account had been closed. I did not violate any rules or engage in suspicious activity. I have only one account and answered all surveys honestly and accurately.
After the suspension, I sent multiple emails to Toluna customer service but did not receive any response. Regarding the gift cards, I only received an email saying they were sorry, but the gift cards were never delivered to me. This situation has been ongoing for approximately 10 days, and my issue has not been resolved.
I request that my account (n***@gmail.com) be reinstated, that the two $2 IKEA gift cards I requested be delivered to me, and that my existing points be preserved.
For a long time, I have been completing surveys on Toluna and accumulating points. At different times, I redeemed those points for various IKEA and Carrefour gift cards. I have been waiting for approximately two months for these gift cards to be delivered, but they still have not been sent to me. D...
I spent so much time and effort completing surveys on Toluna, yet my account was suddenly suspended without any explanation. I had unused Carrefour SA gift card codes, but Toluna never responded to my inquiries about them. I consistently participated in surveys, so I have no idea why this happened. ...
Hello, I’m writing to express my frustration with Toluna’s rewards system. I currently have 52,300 points in my account, which is more than enough to redeem the Amazon gift card worth 25,500 points. However, every time I try to claim the reward, the system blocks me. A message appears preventing the...
I completed multiple Toluna surveys and successfully redeemed my first reward without any issues. However, when I tried to claim my second reward, they refused to send it—just like many others have complained. Instead of addressing my concern, Toluna blocked my account without any valid explanation...
I redeemed my Migros gift card from Toluna on August 1, using my earned points, but I still haven’t received it. I contacted customer service multiple times, and they assured me the reward would be delivered within 6 to 15 days, yet nothing has happened. Other survey platforms process rewards insta...
Comments