Togg Has Not Fixed My T10F Safety System Problem for Over a Month

After taking delivery of my Togg T10F vehicle, a serious remote connectivity problem occurred within approximately 24 hours. The car suddenly appeared disconnected and started showing its location at the “zero point” in Germany on the map system. At the same time, one of the vehicle’s most critical safety features, the e-call (SOS) emergency system, became completely disabled.

Following delivery on Friday, I contacted Togg Care on Saturday and was told that I would receive a response on Monday. When I called again on Tuesday, I was informed that the issue had been forwarded to the IT department and that I needed to continue waiting. I also created a support ticket through the Togg Care application under reference number 104014549 and made several reminder calls throughout the process. Each time, I was told that the matter had been marked as urgent, yet no real action was taken.

Later, during a separate conversation with the Togg Experience Center Manager, I was informed that the service department could assist with the issue and I was directed to the service center. However, because I had originally been told that the IT department would supposedly resolve the issue remotely through a “manual push” process, I contacted Togg Care again to confirm this information. The customer representative also advised me to visit the service center, so I finally went there on May 5.

When the service advisor checked my request, I was informed that I was approximately 300th in line. Although more than a month has passed since I received the vehicle, I have tried to remain patient and respectful throughout the process. However, being forced to drive a vehicle with a disabled SOS warning light and a non-functioning e-call emergency system — which creates a serious safety risk — while no concrete action has been taken for over a month is completely unacceptable.

Because of this ongoing issue, I request that the remote connectivity and e-call system failure in my Togg T10F be resolved immediately, permanently, and with priority handling. I also expect Togg to establish a faster and more effective resolution process for safety-related technical failures like this and to implement policies that will prevent similar customer experiences in the future.