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Request For Cancellation And Renewal Of Tod TV Seasonal Membership

Osman
TOD Tv
August 11, 2024 2:17 PM29

Yesterday, I purchased a TOD TV seasonal membership, which started at ₺289 per month for 12 installments (excluding Smart TV). However, today I received a message informing me that I can renew for only ₺229 (as shown in the attached image). I want to cancel and restart my subscription (preferably the boxed version), but I am unable to reach anyone for assistance.
I will persist in contacting all available channels, including X, email, and CIMER, to resolve this issue. I hope TOD TV will address this discrepancy in advertised prices and provide better customer support to ensure a smooth subscription experience.

Osman
August 13, 2024 10:45 AM

"It's been 3 days and there is still no progress."

TOD Tv
September 5, 2024 1:20 PM (24 days after complaint)

Dear Osman S., Information has been provided regarding the matter you mentioned during the meeting on 03.09.2024. Best regards, DIGITURK Customer Services

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