I purchased a Tod TV package on 01.12.2025, but due to continuous interruptions, I could not watch the match program broadcast on the same day. I am using the service via the mobile application and web browser, and I was not able to benefit from the package I paid for as expected. I wanted to contact customer service regarding the interruptions and my cancellation request, but I could not reach anyone. There is no effective support through live support either, so I have been left without any solution despite my attempts to get help. Due to these problems, I request the cancellation of my Tod TV membership and a full refund of the fee I paid, as I could not use the service properly from the first day. If my grievance is not resolved and my cancellation and refund request is not fulfilled, I will apply to the Consumer Arbitration Committee and pursue my legal rights.
On 23 November 2025, at around 16:15, I created an account on Tod TV by purchasing the sports package and watched the first half of the Beşiktaş–Samsunspor match without any issues. After the first half, I attempted to carry out some actions through the application, but after this process I was no l...
Dear TOD Tv Customer Support Team, I am experiencing an issue with my membership. The package I purchased on August 9, 2024, is no longer visible as of February 15, 2025. I have tried to resolve this problem through your online support system, but it has been unsuccessful, and I have been unable to ...
I am unable to watch the match broadcasts even though my membership, associated with my customer number, has not expired. Whenever I try to access the match broadcasts, I receive the error message "You are not authorized for this channel." The company does not provide a live support service, nor is ...
Even though the Formula 1 package I purchased for 2024 through the TOD app is supposed to be valid until February 2025, starting from September 13, 2024, I began receiving the message "You do not have permission to record this channel." After speaking with customer service, my details were forwarded...
I wanted to sign up for Tod TV, but there were errors in the system; it kept saying that the payment couldn’t be processed. Later, I noticed that the fees for two different packages were charged to my credit card at the same time. What’s worse is that I can’t reach customer service at all. The numbe...
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