I purchased my Tissot Le Locle Powermatic 80 in June 2019. Despite being a high-end watch and having never been dropped or damaged, it stopped working after just 5 years. I took it to Ankara Etap Saat for servicing, but when I wanted to send it to Tissot directly, they insisted that all communication had to go through the dealer. After waiting 1.5 to 2 months, I was informed that the repair would cost ₺5500, which I accepted. However, when the watch was returned, I received two invoices—one for ₺4125 and another for ₺5500, with identical repair dates.
After paying ₺4125, I contacted Tissot’s customer service, where I spoke to a representative named İ***** Hanım. She explained that this double billing was part of their "system," where one invoice is for the dealer and another for the customer. I also learned that I could have sent the watch directly to Tissot, contrary to what the dealer said. It’s frustrating that such a reputable brand would allow this kind of overcharging. I demand a resolution and expect Tissot to address this billing discrepancy with their dealer, providing clear proof that the situation has been rectified.
My Tissot watch recently stopped working. When I attempted to reset it by pulling out the crown, it came off completely with the stem, without applying any force or using any tools. Despite the watch still being under warranty, I was quoted a repair cost of ₺8500. If I had known the watch was of suc...
I purchased my Tissot Seastar watch from Konyalısaat about a year ago. A year after purchasing it, I experienced a timekeeping problem and sent it to an authorized service center. The internal mechanism was replaced and repaired. However, about 10 months ago, the same problem resurfaced, and this ti...
Normally, I don't like to write on such platforms, but unfortunately, action isn't taken otherwise. My Tissot watch, which I bought from Yükselen Saat in Ankara Vega Subayevleri, took in water and fogged up after a few raindrops hit it. I took it back to the store. They said they don't do exchanges ...
I recently bought a Tissot watch, and despite its reputation, it ended up leaking water. I sent it in for service, and it stayed at the store for about 15 to 20 days. Now, it's been a month at the authorized service center. Every time I call, the same woman answers, and all she says is that they'll ...
Dear Tissot Customer Support, I am writing to express my deep disappointment regarding the after-sales service I have received for my Tissot watch. Since the day I purchased the watch, I have not been able to use it due to ongoing technical issues. Despite several attempts, I have not been able to b...
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