Tissot Le Locle Powermatic 80 Stopped Working After 5 Years, Repair Costs and Billing Confusion

I purchased my Tissot Le Locle Powermatic 80 in June 2019. Despite being a high-end watch and having never been dropped or damaged, it stopped working after just 5 years. I took it to Ankara Etap Saat for servicing, but when I wanted to send it to Tissot directly, they insisted that all communication had to go through the dealer. After waiting 1.5 to 2 months, I was informed that the repair would cost ₺5500, which I accepted. However, when the watch was returned, I received two invoices—one for ₺4125 and another for ₺5500, with identical repair dates.

After paying ₺4125, I contacted Tissot’s customer service, where I spoke to a representative named İ***** Hanım. She explained that this double billing was part of their "system," where one invoice is for the dealer and another for the customer. I also learned that I could have sent the watch directly to Tissot, contrary to what the dealer said. It’s frustrating that such a reputable brand would allow this kind of overcharging. I demand a resolution and expect Tissot to address this billing discrepancy with their dealer, providing clear proof that the situation has been rectified.