On July 25, I noticed that ₺1,599 was withdrawn from my credit card by TheBestPDF, linked to my account under the email address b*********@gmail.com**. What makes this situation unacceptable is that I never received any service in return for this payment, nor did I authorize or approve any membership plan.
There was no clear notification, no confirmation email, and no SMS message informing me that a subscription had been started. I only discovered the charge when reviewing my bank account. For a digital service provider, this lack of transparency and failure to obtain consent is highly misleading.
I demand the immediate cancellation of any membership that may have been activated under my account and a full refund of the unauthorized ₺1,599. As a paying consumer, I should not be charged for services I neither requested nor received.
If this issue is not resolved promptly, I will escalate it through legal channels and consumer protection authorities.
TheBestPDF must refund the unauthorized charge without delay and ensure my account is not billed again.
I attempted to use TheBestPDF service, but it never worked for me. Despite not being able to access or benefit from the service in any way, I later discovered that ₺1,599 was withdrawn from my account one month after my initial attempt. This charge was made without proper authorization, and it is un...
On July 28, 2025, I attempted to use the TheBestPDF app to convert a photo into a PDF file. Although I never started or approved any membership, my bank card was charged ₺1,599. At no point did I receive any warning, confirmation message, or request for consent. I am certain that I did not subscribe...
On July 2, 2025, I used TheBestPDF to edit a document and paid the ₺25 one-time fee with my Ziraat Bank credit card. I did not request or authorize any membership or recurring payments. However, on August 8, 2025, I noticed in my credit card provisional transactions that ₺1,599 had been charged unde...
On August 6, 2024, ₺1,599 was withdrawn from my QNB bank card by TheBestPDF without my knowledge or authorization. I never purchased any product or service, nor was I given access to any feature in exchange for this payment. The only thing that occurred was the unauthorized charge itself. To make m...
On July 16, I used The Best PDF for a one-time service and paid ₺25 with my card. During that payment, I noticed that no secure payment code (3D Secure) was requested, which already made me suspicious. Unfortunately, today—July 23—I discovered that ₺1,600 was taken from my bank account without my pe...
Comments