On July 28, 2025, I attempted to use the TheBestPDF app to convert a photo into a PDF file. Although I never started or approved any membership, my bank card was charged ₺1,599. At no point did I receive any warning, confirmation message, or request for consent. I am certain that I did not subscribe to any plan during the process.
This is the first time I have experienced such an issue, and it has caused both financial and emotional frustration. Being charged for a service I never agreed to is completely unacceptable. As a consumer, I expect transparency and proper authorization before any payment is taken.
So far, I have not contacted TheBestPDF’s customer service team, but I am documenting this complaint here. I demand that the ₺1,599 wrongly taken from my account be refunded immediately. If this is not resolved promptly, I will be forced to escalate the matter further with my bank and the appropriate consumer protection authorities.
I expect a full refund without delay and an assurance that no further unauthorized charges will occur.
On July 25, I noticed that ₺1,599 was withdrawn from my credit card by TheBestPDF, linked to my account under the email address b*********@gmail.com**. What makes this situation unacceptable is that I never received any service in return for this payment, nor did I authorize or approve any membershi...
I attempted to use TheBestPDF service, but it never worked for me. Despite not being able to access or benefit from the service in any way, I later discovered that ₺1,599 was withdrawn from my account one month after my initial attempt. This charge was made without proper authorization, and it is un...
On July 2, 2025, I used TheBestPDF to edit a document and paid the ₺25 one-time fee with my Ziraat Bank credit card. I did not request or authorize any membership or recurring payments. However, on August 8, 2025, I noticed in my credit card provisional transactions that ₺1,599 had been charged unde...
On July 29, 2025, I discovered an unauthorized charge of ₺1,599 on my credit card from SGT VTheBestPDF*, an overseas virtual POS transaction. I had only purchased TheBestPDF PDF converter previously, and I never gave consent or approval for this additional payment. This charge was made without my kn...
On June 17, I used The Best PDF for a one-time document conversion and paid ₺26 with my card. At that time, no secure payment verification code (3D Secure) was requested, which already made me suspicious. I only authorized that single ₺26 transaction and nothing else. Today, July 25, I was shocked ...
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