I am owed ₺6612.53 from Temu, and the refund process started on August 7, 2024. I was promised the refund within 5-14 business days, but to this day, neither the money has been returned to my account nor reflected in my card transactions.
Weeks after contacting customer service, I was told an investigation would be completed within 24 hours, yet I have received no updates. All I get are the same robotic responses, and they keep closing my requests without resolving anything.
As a student, this is incredibly frustrating, and I feel like Temu has stolen my hard-earned money. I urgently request that my refund be processed and this issue be resolved.
On August 7, 2025, I initiated a return request through the Temu app. The total amount of ₺1,986.74 should have been refunded to my credit card, yet to this day, the refund has not been processed. When I contacted Temu customer service, they redirected me to my bank, saying the issue was on their s...
On March 6, 2025, ₺1,414.92 was deducted from my Temu account, but I have yet to receive a refund. This process should not take this long. When I check the status, it shows a refund date from December, which makes no sense. I contacted the necessary banks, and they confirmed that if the refund had ...
On April 18, 2025, I made a purchase on Temu totaling ₺1,724.35. I canceled the order shortly after placing it—on the same day. However, despite weeks having passed, I have still not received a refund. I have contacted Temu multiple times regarding this issue. I provided all the necessary documents,...
I placed an order worth ₺1739 on Temu about four months ago, but I canceled it the very same day. Despite the immediate cancellation, I still haven’t received my refund. This ongoing delay is completely unacceptable, and I’m extremely frustrated. I’ve contacted Temu customer service multiple times,...
On February 13, 2025, I made a purchase for ₺1,545.44 on Temu but decided to cancel it later that same day. I was informed that my refund would be completed in 14 days. It’s March 19, 2025, and I’m still waiting for my money to arrive. I truly regret my decision to go with this company; the wait for...
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