I placed an order worth ₺1739 on Temu about four months ago, but I canceled it the very same day. Despite the immediate cancellation, I still haven’t received my refund. This ongoing delay is completely unacceptable, and I’m extremely frustrated.
I’ve contacted Temu customer service multiple times, but all I ever get are copy-paste responses like “We’re sorry, please check with your bank.” I followed their instructions and spoke to my bank, who confirmed that there’s no issue on their end — the refund simply hasn’t been processed.
Temu keeps giving me the same scripted response, stalling the process instead of resolving it. I’m tired of being ignored and strung along by a platform that claims to be professional and customer-focused.
A refund should not take four months. This is a clear failure in customer service and refund management. I demand that Temu refund my money immediately. If this issue is not resolved promptly, I will not hesitate to take legal action and report the situation to the appropriate authorities.
Stop delaying. Return my money now.
I canceled two orders on Temu (₺1287.45 and ₺932.77), yet my refund has not been processed even after more than 40 days. When I contacted Temu customer service, they simply told me it could take up to a month and to check with my bank. However, my bank confirmed that no refund has been issued. This ...
I made a purchase on Temu, but even though I canceled the order, I still haven’t received my refund of ₺1,757.28 since May 29. I am extremely disappointed and frustrated with Temu. Their support team keeps telling me to contact my bank, but when I do, the bank confirms that no refund has been proces...
I placed an order on Temu on April 16 and canceled it almost immediately. Despite the quick cancellation, the refund has still not reached my bank account. Temu claims they’ve already processed the refund and even sent me a receipt showing it was supposedly sent to my bank. But when I contacted my b...
On March 16, I placed an order for 4 items on Temu. However, I immediately changed my mind and requested a return the same day. I waited patiently for 15 days, hoping the refund would be processed. During that time, I contacted Temu customer service multiple times. They claimed the refund was alread...
I made a purchase on Temu but canceled it within two minutes. My ₺1682 refund never reached my account, even though I canceled almost immediately. Additionally, I have been waiting for a ₺335 refund since February 10, and that still hasn’t been processed either. This delay is completely unacceptabl...
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