Temu Refund Not Showing: Returned Ceiling Fan but No Credit Received

Hasan · 2025-11-17T22:02:17+03:00

On September 12, 2025, I returned a ceiling fan I had purchased from Temu. My return is registered under PO-203-11916586046070282-D01. Temu claimed that the refund was issued to my account as credit; however, no credit appears in my Temu mobile app, and I’m unable to use any refunded amount. The product cost of 1,908.00 TL has not been returned to me. In my previous returns on Temu, I never experienced any issues and the refunds were always credited to my account. This time, however, I cannot reach anyone for support and customer service is unresponsive. I am requesting that my refund be reflected in my account as soon as possible. If this issue is not resolved, I will pursue my legal rights. I also want this matter addressed urgently so that others do not experience the same problem.

Temu

Hello Hasan! Thank you for contacting us. We apologize for the inconvenience you have experienced. We have verified your account using the order number you provided and have created a support ticket on your behalf and contacted you. Upon review, it has been determined that the relevant refund amount was credited to your account as Temu credit and was subsequently used for payment in two different orders. In the support ticket, you have been provided with the details of the refund, as well as information on which orders and on which dates the credit was used. The support ticket is currently open; please continue to follow updates in the support ticket section of your Temu app. If you need further assistance, please contact us via live chat on Temu.com or in the Temu app using the following link: https://share.temu.com/NWGRVrrOSMA Thank you for your understanding and patience. Best regards, The Temu Team

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